Privacy Policy

Phantom Autobody ("we", "us", "our") is a vehicle repair and servicing workshop at 2 Hampton Ave, Sunshine VIC 3020. This policy explains how we collect, use, store and share your personal information when you use our website, contact us, ask for a quote or deal with us in person.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or giving us your information, you accept the practices described in this policy.

Information you give us. When you send an enquiry or ask for a quote, we collect:

• your name, email address and phone number
• the services you would like a quote for
• your insurance provider, if your enquiry is about an insurance claim
• any photo or other details you choose to send us, including details about your vehicle

Information from your dealings with us. If you book or have work done, we may also collect your vehicle details (such as registration number and service history), the details of any insurance claim, your address if you ask for a pick-up or drop-off or a mobile service, and the records of the work, quotes, invoices and payments.

Messages. If you contact us by phone, email or WhatsApp, we collect your contact details and the content of your messages.

Website information. Our website does not use advertising or analytics cookies. Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type and the pages requested. We do not use this information to identify you personally.

Information we ask you not to send.Please do not send us sensitive information such as health details, or images that show people's faces or identity documents. We do not need this information to give you a quote.

We use your personal information to:

• respond to your enquiries and prepare quotes
• book, carry out and manage repairs, servicing and other work on your vehicle
• deal with insurers, assessors and other parties for your claim, where you ask us to
• give you invoices, process payments and keep accurate business records
• contact you about your vehicle, your booking or your work
• meet our legal obligations and handle complaints
• keep our website secure and working properly
• send you news and updates, but only if you have asked to receive them

If we do not collect the information we ask for, we may not be able to answer your enquiry or do the work.

We do not sell your personal information. We share it only where we need to, with:

• Service providers who help us run our business, such as our online form provider (Zoho Forms, which receives the details you submit in our enquiry form), our website hosting provider, our email provider and our messaging tools such as WhatsApp
• Insurers, assessors, other repairers and parts suppliers, where this is needed for your claim or your work, and with your authority where required
• Professional advisers, such as accountants and lawyers
• Government bodies or law enforcement, where the law requires or allows it

Some of these providers may store or handle information outside Australia. Where we use them, we take reasonable steps to make sure they protect your information.

Our contact page includes an embedded Google map, and our website links to social media pages. These services have their own privacy policies and may collect information when you use them. We are not responsible for their practices.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. These steps include using password protected systems, limiting access to the people who need it and using reputable service providers. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.

We keep your information only as long as we need it for the reasons above or to meet legal requirements. When we no longer need it, we take reasonable steps to delete it or remove anything that identifies you.

If a data breach happens that is likely to cause you serious harm, we will take steps to contain it and will notify you and the Office of the Australian Information Commissioner where the law requires.

We send news and updates only if you have agreed to receive them. Every marketing message will tell you who it is from and how to unsubscribe. You can also ask us to stop at any time by emailing info@phantomautobody.com.au. Unsubscribing does not affect messages about your booking or work.

You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that is wrong, out of date or incomplete. Email info@phantomautobody.com.au. We may ask you to confirm your identity first. We will respond within a reasonable time, usually within 30 days. We do not charge for making a request. If we cannot give you access or correct your information, we will tell you why in writing.

If you are worried about how we have handled your personal information, please contact us first at info@phantomautobody.com.au or on (03) 9527 5062, and give us the details. We will look into it and reply within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

Phantom Autobody
2 Hampton Ave, Sunshine VIC 3020
Email: info@phantomautobody.com.au
Phone: (03) 9527 5062
WhatsApp: 0481 811 154 and 0452 474 254